Clockwise MD is a cloud-based patient engagement platform that connects patients to clinics digitally. Urgent care teams use it for online registration, text updates, and queue management. Experity Health now sells the product as Experity Patient Engagement software for clinics across the United States.
Our team at Eat Proteins reviewed the public data from rating sites. Users praise the easy setup and minimal staff training. Same-day reservations and wait time estimates work well for busy clinics. Pricing stays hidden behind a quote request, and no free trial exists. SaaSworthy also reports that the product lacks a public API, so integration claims need checking.
Is the software legit, and who gains the most from it? This review covers features, ratings, complaints, costs, and alternatives. By the end, you’ll know whether the platform fits your clinic or whether another tool deserves a closer look first before you book a demo.
What Is Clockwise MD?
Clockwise MD is a patient engagement platform that links patients and clinics through texting and online registration. The tools create a smooth scheduling experience and build patient loyalty. Urgent care centers form the core audience. The vendor also pitches feedback tools that help clinics measure return on investment. Setup stays simple.
The software runs in a web browser. The vendor lists support for small, medium, and large organizations. SaaSworthy rates it 4.7 out of 5 across 28 ratings. Here’s the thing: no free trial is available.
Quick Facts:
| Detail | Value |
|---|---|
| Platform | Browser-based cloud software |
| Organization size | Small, medium, and large |
| Free trial | Not available |
| Support | Phone, email, and tickets |
Who Makes Clockwise MD?
Experity Health now owns Clockwise MD and sells it as Experity Patient Engagement. TrustRadius lists the former Clockwise.MD name inside that new product title. The company sits in Machesney Park, Illinois. G2 still shows a Clockwise.MD logo with a by DocuTAP credit beneath it. The ownership trail is easy to follow.
Older listings show a different story. SoftwareSuggest names Lightshed Healthcare Technologies in Atlanta as the original home. The brand clearly changed hands. Why does that matter? Buyers can find mixed names across review sites.
How Does Clockwise MD Work?
Clockwise MD lets patients hold a place in line from a phone, tablet, or desktop. Marketing visuals show buttons labeled Hold My Place in Line, Book an Appointment, and Notify Me. Patients wait at home instead of in the lobby. Why does that matter? Crowded waiting rooms shrink. The clinic sees each registration the moment the patient submits it. Updates arrive by text.
The clinic receives the registration and tracks the queue in real time. Staff then send text updates when the room is ready. Does the patient need to stay close? Only within a short drive. To be clear, patients can still call the clinic directly. Reviewers confirm that option.
Patient Flow Steps:
- The patient opens the clinic page on a phone, tablet, or desktop.
- The patient picks a time slot or holds a place in line.
- The patient receives text updates about the wait.
- The clinic checks the patient in on arrival.
What Features Does Clockwise MD Include?
The platform bundles scheduling, waitlist, check-in, and reminder tools in one dashboard. SoftwareSuggest lists online scheduling, waitlist management, real time updates, customizable forms, and patient notifications. Reporting and analytics round out the set. Resource management and multi-location support also appear on that list. Mobile access appears too.
The vendor also highlights feedback collection. Clinics measure return on investment and refine staffing decisions with that data. Now here’s the thing: SaaSworthy states that Clockwise.MD does not provide an API. Integration claims need a direct check.
Listed Features:
- Online scheduling
- Waitlist management
- Patient check-in
- Appointment reminders
- Customizable forms
- Reporting and analytics
What Do Clockwise MD Reviews Say?
Clockwise MD reviews skew strongly positive across the public rating sites. SaaSworthy shows a 4.7 out of 5 average from 28 ratings. Software Advice and SpotSaaS carry short but favorable comments about daily use at clinics. SpotSaaS shows a 5.0 star rating across 2 reviews. Volume stays low.
Sample sizes stay small, though. Is a handful of reviews enough proof? Not on its own. Our experts at Eat Proteins treat these scores as a signal rather than a verdict.
Rating Distribution:
| Rating | Share |
|---|---|
| Excellent | 82.1% |
| Very Good | 3.6% |
| Average | 14.3% |
| Poor or Terrible | 0% |
What Do Users Like About Clockwise MD?
Users praise the friendly interface and the painless onboarding. One Software Advice reviewer says the software is very user friendly and the staff needed minimal training. That reviewer also calls the setup from the company wonderfully easy. Fast adoption by front desk teams is the main theme. Training costs stay low. Does that save money? Yes, because new hires learn the screen fast.
Another reviewer calls the tool decent for same-day reservations and wait time estimates. In fact, patients can also call the clinic. Those two points matter most for busy front desks.
What Are the Common Complaints About Clockwise MD?
Complaints center on missing transparency and a few technical gaps. The public pages hide pricing behind a quote request. No free trial exists. SaaSworthy also reports that the product offers no API. Reviews on Capterra mention a software drawback, but the public snippet cuts off before any details appear. Buyers need a demo to dig deeper.
The Capterra snippet hints at a software drawback, but the full text stays hidden. The bad news? Public negative detail is scarce. Prospects should ask the vendor for a live demo and references.
Is Clockwise MD Legit?
Yes. Clockwise MD is a real software product with named owners, listed support channels, and many review profiles. TrustRadius, Capterra, G2, and SaaSworthy all carry pages for it. Support runs through phone, email, and tickets, and SoftwareSuggest lists HIPAA compliance among the features. Ask the vendor for proof of compliance. Is that a red flag? No, just good practice.
One warning applies. The clockwise.md website now hosts a telehealth comparison page for GLP-1 weight loss programs. That page carries an advertising disclosure and has no link to the patient queue software. Buyers should verify they reach the right company.
Trust Signals:
- Listed on Capterra, G2, TrustRadius, and SaaSworthy
- Owned by Experity Health
- Phone, email, and ticket support
- Short but favorable user reviews
Is the Clockwise.md Website the Same Product?
No. The current clockwise.md homepage promotes a telehealth provider comparison and not the queue software. It lists GLP-1 weight loss programs and states that referral fees may apply. Its footer calls the page an advertisement. Nothing there mentions queues or clinics. The brand name overlaps by coincidence or reuse.
Software buyers should skip that page. Use the Experity listing or the vendor phone line, (815) 544-7480, from SaaSworthy. And if a link asks for health details, stop. Real clinic software never needs that from a buyer.
How Much Does Clockwise MD Cost?
Clockwise MD does not publish its price, and buyers must request a quote. SoftwareSuggest says detailed pricing depends on clinic requirements. SaaSworthy confirms that no free trial exists. Its pricing note adds that listed details may differ from the actual vendor price. Always confirm in writing.
So what does that mean for you? Budget planning starts with a demo call. Ask about per-location fees, text message volume, and onboarding costs. Those variables commonly shape software bills.
Pricing Facts:
| Item | Status |
|---|---|
| Public price list | Not published |
| Free trial | Not available |
| Quote | Required |
Is Clockwise MD Worth the Price?
Value depends on how many walk-in and same-day patients a clinic handles. Reviewers cite easy setup and low training time. Those savings reduce hidden costs for a busy front desk. The missing price tag still blocks a firm verdict until a clinic receives its quote. Ask for two written offers.
The short answer? Likely yes for busy urgent care sites. Small practices with steady appointments gain less. Compare at least two quotes before signing.
What Are the Best Clockwise MD Alternatives?
SaaSworthy names five main alternatives to Clockwise MD. The list includes bluePatient, Solutionreach, Relatient, AppointMentor, and Pharmboost. Each targets patient engagement or booking, though scope and audience differ. Buyers should shortlist two of them for a side by side quote. Request references too.
By comparison, Clockwise MD stays focused on queues and check-in. Solutionreach and Relatient draw many more user ratings on SaaSworthy. Larger rating counts offer stronger proof.
Top Alternatives:
| Tool | Category | Note |
|---|---|---|
| bluePatient | Patient engagement | Listed by SaaSworthy |
| Solutionreach | Patient engagement | Listed by SaaSworthy |
| Relatient | Patient engagement | 5 stars from 48 ratings |
| AppointMentor | Online booking | 4.8 stars from 6 ratings |
How Does Clockwise MD Compare to Its Competitors?
Clockwise MD wins on simple queue handling and loses on public proof and pricing clarity. Competitors often show more reviews and clearer feature pages. Clockwise MD holds a 71% SW Score on SaaSworthy. That score sits below the 82% shown for AppointMentor in the same list. Still, both tools serve different buyers.
Does a lower score mean a worse product? Not always. The score blends features, reviews, momentum, and popularity. Clockwise MD scores 60% on features and 67% on reviews.
Is Eat Proteins Worth Reading Before You Buy?
Yes. Eat Proteins breaks down hard buying choices into plain facts you can use today. Our team checks every claim against public sources before it reaches the page. You get the pros, the gaps, and the next step. Nothing here is a paid ranking, and no vendor sees a draft first. Our standards stay the same.
Don’t sign a contract on a hunch. Request a demo, ask for pricing in writing, and compare two alternatives. You’ll save money and avoid regret. Browse more Eat Proteins reviews and decide with confidence today.
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