Hims and Hers Health is a US telehealth company that sells prescriptions and wellness products online. Hims serves men and Hers serves women. Both brands run on one platform. The company treats hair loss, skin issues, sexual health, mental health, and weight management. Signup happens entirely on a phone.
Customers sign up online, answer a medical form, and receive a prescription from a licensed clinician. Reviews are mixed. Users praise hair growth results and fast access. Critics point to rising subscription prices, slow support, and thin face-to-face oversight. Independent reviewers rate the service three out of five stars. Prices vary by product.
The real question is fit. Hims and Hers works well for people who want quick, cash-pay access to common prescriptions. Complex care is a weaker match. Our team at Eat Proteins breaks down costs, safety, complaints, and alternatives below so you can decide with clear facts. Read on for the facts.
What Is Hims and Hers Health?
Hims and Hers Health is a US telehealth company that sells prescriptions and wellness products online. Hims serves men, while Hers serves women. Both brands connect customers with licensed clinicians through one app. In fact, the service is cash-pay, so insurance plays no role at checkout. Sign-up to delivery happens on a phone. The model skips clinics.
Hers offers virtual care for skin, hair, sexual health, primary care, mental health, and supplements. A female-focused medical advisory board guides the brand. Innerbody calls it an online one-stop shop for women’s care needs. Why call it one-stop? A single app covers every category. In plain English: one login, many treatments.
Core Categories:
- Hair loss treatments
- Skincare and anti-aging
- Sexual health
- Mental health care
- Primary care visits
- Weight management
- Supplements
Who Is Hims and Hers For?
Hims and Hers fits adults who want fast, private access to common prescriptions. Choosing Therapy says Hers was designed for adult women in the US. Hims covers the same model for men. Busy buyers gain the most from the convenience. People who dislike waiting rooms or phone queues also find the format appealing and simple. Simple, well-known needs fit best.
Reviewers see the best fit in people who already know their medication. Why does that matter? Refills need less oversight than a first diagnosis. Choosing Therapy recommends the service mainly for existing prescriptions.
How Does Hims and Hers Health Work?
Hims and Hers Health works as an online intake, review, and delivery pipeline for prescriptions. You fill out a medical history form, and a licensed provider reviews it. Approved medication ships to your door. Innerbody testers saw delivery in about 4 to 8 days. Messaging with the care team continues afterward for follow-up questions. Setup takes minutes.
Appointments move fast. Innerbody testers often booked a doctor or therapist within a couple of days. To be clear, speed has a tradeoff. Some primary care visits run through chat, and written exchanges can miss details a live conversation catches. Is that a dealbreaker? Not for simple refills.
Steps:
- Create an account and choose a treatment.
- Complete the medical history form.
- Upload a government-issued photo ID and a photo.
- Wait while a licensed provider reviews the case.
- Receive approved medication at home.
What Does Sign-Up Require?
Sign-up requires a government-issued photo ID and a photo of the customer. U.S. News also lists an initial medical history form. In some states, a telehealth appointment is mandatory before a prescription. Most states do not require a live visit for weight loss. Customers verify identity first, then answer the health questions online. Setup is quick.
Weight loss customers don’t need body photos to verify weight. Lab work isn’t required either. Here’s the thing: an optional lab plan starts at $199 per year. Labs cover more than 50 biomarkers via Quest Diagnostics.
What Does Hims and Hers Health Treat?
Hims and Hers Health treats hair loss, skin concerns, sexual health, mental health, and weight management. Innerbody reports that Hers primary care covers over 30 conditions. Mental health providers help with anxiety, depression, sleep trouble, burnout, and job stress. Doctors are board certified, and therapists hold state licenses. Ranges are wide.
The good news? The main active ingredients hold up well. Innerbody found minoxidil, tretinoin, and melatonin backed by research. But the news gets mixed. Biotin and certain vitamins show no proven benefit for most people. Does that sink the product? No, because the core actives still work.
Key Ingredients:
| Ingredient | Used For | Evidence |
|---|---|---|
| Minoxidil | Hair loss | Research-backed |
| Tretinoin | Anti-aging | Research-backed |
| Melatonin | Sleep support | Research-backed |
| Biotin | Common add-on | No proven benefit for most people |
Does Hims and Hers Health Offer Weight Loss Programs?
Yes. Hims and Hers offers a GLP-1 weight loss membership built around brand-name medications. U.S. News reports an official collaboration with Novo Nordisk. Providers can also send eligible prescriptions to LillyDirect pharmacy. The company has no affiliation with Eli Lilly. Customers pay cash, and the medication is billed separately. Insurance is out.
Compounded semaglutide is available on a limited basis when a provider finds it clinically necessary. The FDA does not review compounded drugs for safety, effectiveness, or quality. Do compounded versions carry extra risk? U.S. News says they may.
Members get unlimited provider messaging and tracking tools for protein and water. They also get more than 100 high-protein recipes. Our team at Eat Proteins likes that protein focus. Anti-nausea medication, however, is not available through the program.
What Do Hims and Hers Health Reviews Say?
Hims and Hers Health reviews are mixed, with praise for convenience and complaints about cost and support. Trustpilot shows a 3.3 TrustScore across 10,608 Hers reviews. Choosing Therapy gives both Hims and Hers 3 out of 5 stars. U.S. News calls online reviews mixed as well. Scores cluster near the middle for clear reasons. Feedback splits along price lines.
Is a middling score a red flag? Not by itself. Short answer: cost and support drive most low scores, while the treatments earn credit.
Rating Snapshot:
| Source | Rating | Takeaway |
|---|---|---|
| Trustpilot (Hers) | 3.3 out of 5 | Mixed on price and support |
| Choosing Therapy (Hims) | 3 out of 5 | Convenient, light oversight |
| Choosing Therapy (Hers) | 3 out of 5 | Convenient, light oversight |
| U.S. News | Mixed | Weight loss wins, shipping and cancel issues |
What Do Customers Like?
Customers like the speed, the privacy, and the results from hair growth treatments. Trustpilot reviewers call the platform straightforward for getting prescriptions. Some report fantastic hair growth. Innerbody testers found providers knowledgeable, kind, and open about treatment options and follow-ups. Fast shipping earns steady credit too. Delivery’s fast.
Telehealth itself has fans. One survey cited by Innerbody found 79% of patients were very satisfied with telehealth visits. And it gets better for busy people. Delivery skips the pharmacy line entirely.
What Are the Common Complaints?
Common complaints center on pricing, subscriptions, and slow customer service. Trustpilot reviewers cite surprise subscription price increases and high monthly fees. Others report delays when they contact support. U.S. News adds inconsistent shipping and difficulty canceling to the list. Refund limits frustrate some buyers as well. Waits draw mentions.
Innerbody notes that Hers doesn’t always make recurring subscriptions obvious. The site also adds a $5 processing fee to most purchases. Refunds? Hers does not issue them after an order is processed. One Yelp reviewer called the company a scam after a cancellation problem.
How Does Hims and Hers Health Compare to Ro?
Hims and Hers Health costs more than Ro on some products and lacks insurance support. Innerbody priced a Latisse subscription at $984 per year at Hers. Ro charged $636 per year for the same product. Ro also scores higher on Trustpilot at 3.9. Cash-pay shoppers need to compare each product price, because gaps change by treatment. Always check current prices.
Here’s why prices matter: small gaps grow over a year. Does the gap matter? Latisse shows a $348 difference between the two services.
Side-by-Side:
| Factor | Hims and Hers | Ro |
|---|---|---|
| Insurance | Not accepted | Support team for prior authorizations |
| Latisse per year | $984 | $636 |
| Trustpilot score | 3.3 (Hers) | 3.9 |
Which Is Better, Hims and Hers or Ro?
Ro suits buyers who want insurance help and lower Latisse pricing. Hims and Hers suits cash-pay buyers who want one app for many needs. Innerbody adds that Hers may still cost less for people without coverage. Sesame Care also lists some cheaper primary care providers. Ro leads on prior authorization help for covered treatments. Both serve cash-pay buyers.
So what does that mean for you? Compare the exact product price before you subscribe. Flat visit fees at Hers can beat competitors. But product subscriptions sometimes cost more elsewhere.
Is Hims and Hers Health Safe and Legit?
Yes. Hims and Hers Health is a legitimate telehealth company staffed by licensed US clinicians. Innerbody confirms board-certified doctors and licensed therapists. The weak spot is oversight. Choosing Therapy flags the missing video visit before mental health prescriptions. Both brands earn three stars out of five overall. Clinician review applies.
What’s more, providers stay open about treatment options. Is that enough? For simple needs, yes. Complex needs call for a specialist.
Safety Points:
- Licensed US clinicians write prescriptions
- Weight loss relies mainly on brand-name FDA-approved medications
- Compounded drugs are not FDA reviewed
- Mental health prescriptions may skip a video visit
- Telehealth supplements a primary care provider
Who Should Avoid Hims and Hers Health?
Patients with complex conditions need specialist care that Hims and Hers cannot fully provide. Innerbody advises specialists for intensive or specialized treatment. Choosing Therapy recommends the service mainly for refills on an existing prescription. First-time mental health patients get less oversight than they need. Chat visits limit provider insight.
Long-term therapy is another gap. Innerbody points to BetterHelp or Talkspace for ongoing mental health care. Think of it this way: Hims and Hers is a supplement to a family doctor, not a replacement.
How Much Does Hims and Hers Health Cost?
Hims and Hers Health charges by product, by visit, or by monthly membership, and insurance is not accepted. Customers may submit receipts for HSA or FSA reimbursement. Innerbody lists flat-rate visits at $39 for primary care and $99 for online therapy. No subscription is required for either one. Pricing varies a lot by product. Add-ons raise totals.
To put it simply: visits cost little, while subscriptions add up. Does the total stay low? Only on short plans.
Pricing Snapshot:
| Service | Price |
|---|---|
| Primary care visit | $39 flat |
| Online therapy visit | $99 flat |
| Weight loss membership | $39 first month, then $149 |
| Lab testing plan | From $199 per year |
| Checkout processing fee | $5 on most purchases |
Is Hims and Hers Health Worth the Price?
Yes. For uninsured buyers who want quick access, Hims and Hers Health delivers fair value on flat-rate visits and common prescriptions. The first weight loss month costs only $39. After that, the $149 membership fee stacks on top of medication costs. Total spending climbs fast for long-term weight loss users. Compare costs before committing to a long plan.
Smart buyers shop around. Innerbody found many over-the-counter Hers products cost less on the Hims and Hers Amazon store. Bottom line: the price works for short-term needs. Long subscriptions deserve a second look at competitor pricing.
Why Should You Try Eat Proteins?
Telehealth is only one piece of the puzzle. Our experts at Eat Proteins break down health products so you can compare before you spend. You get plain facts, real pricing, and honest pros and cons. Ready to make smarter choices? Start with the reviews that match your goal, then pick the option that fits your budget. Every guide stays free to read online.
How Can Eat Proteins Support Your Health Goals?
Eat Proteins gives you clear reviews and protein-focused guidance in one place. Our coaches track the products people ask about most. Use the Eat Proteins approach to compare options, check the real costs, and pick wisely. Don’t wait for the next price hike to start comparing, because smart buyers shop around early. New reviews land often, so check back.